Privacy Policy
How we collect, use, and protect your personal information with complete transparency
Last updated: October 30, 2025
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Our Privacy Commitment
At Spokegrid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Transparent Practices
We clearly explain what data we collect and how we use it.
Your Control
You have full control over your data and privacy preferences.
At Spokegrid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Our Commitment
We believe privacy is a fundamental right. We collect only what we need to provide our services and are transparent about our practices.
What This Policy Covers
This policy applies to all Spokegrid services, websites, and applications. It explains our practices for handling personal information.
Personal Information
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes your name, email address, payment information, and any other information you choose to provide.
- Account registration details
- Payment and billing information
- Communication preferences
- Support ticket information
- Survey responses (optional)
Usage Information
We automatically collect certain information about your use of our service, including IP addresses, browser type, operating system, referring URLs, access times, and pages viewed.
- Device and browser information
- Website usage patterns
- Performance metrics
- Error logs and crash reports
- Geographic location data
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to remember your preferences.
- Essential cookies for website functionality
- Analytics cookies for performance monitoring
- Preference cookies for user experience
- Marketing cookies (with consent)
We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices and support messages; communicate with you about products, services, and promotions; and comply with legal obligations.
Service Provision
Creating and managing your account, processing payments, delivering templates and services
Communication
Sending service updates, security alerts, billing notifications, and support responses
Improvement
Analyzing usage patterns, improving features, developing new products and services
Legal Compliance
Meeting legal obligations, preventing fraud, enforcing terms of service
Marketing
Sending promotional materials (with consent), product recommendations, and updates
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and role-based permissions for our team
Regular Audits
Periodic security assessments and vulnerability testing
Incident Response
Established procedures for responding to security incidents
Employee Training
Regular security awareness training for all staff members
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Access and Update
You have the right to access, update, or delete your personal information. You can do this through your account settings or by contacting us.
Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us.
Data Subject Requests
To exercise your rights or make a complaint, please contact us using the information provided in the Contact Us section.
If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information below.
privacy@spokegrid.com
Spokegrid Privacy Team, [Address], [City, State, ZIP]
Data Protection Officer
contact@spokegrid.com
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Account Data
Retained while your account is active and for 3 years after deactivation
Transaction Data
Retained for 7 years for tax and legal compliance
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This privacy policy is effective as of October 30, 2025. Your continued use of our service after any changes constitutes acceptance of the updated policy.