No Refunds Policy
All template purchases are final. Please review carefully before buying.
Last updated: October 30, 2025
Our Refund Commitment
At Spokegrid, all template purchases are final. We recommend thoroughly reviewing templates and testing them before making a purchase. Technical support is available for deployment assistance.
No Refunds
All purchases are final
Fast Processing
Refunds processed within 5-7 business days
Easy Process
Simple refund request via email
Different scenarios have different refund terms. Here's what you can expect:
No Refunds Policy
Case-by-caseWe do not offer refunds on template purchases
Conditions:
- •All template purchases are final
- •Please review templates thoroughly before purchasing
- •Technical support is available for deployment issues
Process:
No refunds available
Technical Issues
EligibleService unavailable due to our technical problems
Conditions:
- •Issue confirmed by our technical team
- •Affects core functionality
- •Not caused by user modifications
- •Reported within 7 days of occurrence
Process:
Full refund or credit for affected period
Service Cancellation
EligibleMonthly/annual subscription cancellation
Conditions:
- •Cancel before next billing cycle
- •No outstanding charges
- •Account in good standing
Process:
No charges for cancelled period
Custom Development
Case-by-caseBespoke templates or custom development work
Conditions:
- •Work has been started
- •Specifications have been approved
- •Custom code has been delivered
Process:
Case-by-case review, partial refunds possible
Domain & Hosting
Case-by-caseThird-party domain registration or hosting fees
Conditions:
- •Paid directly to third-party providers
- •Subject to their refund policies
- •Cannot be refunded through Spokegrid
Process:
Contact domain/hosting provider directly
Follow these simple steps to request a refund:
Contact Support
Email our support team with your refund request
Include order number, reason, and relevant details
Review Process
Our team reviews your request within 24-48 hours
We may request additional information if needed
Approval Decision
Receive notification of approval or denial
Approved refunds processed within 5-7 business days
Refund Processing
Refund issued to original payment method
Processing time varies by payment provider
Contact Information
Email us at contact@spokegrid.com with:
- • Your order number or account email
- • Reason for the refund request
- • Any relevant details or screenshots
- • Preferred refund method (if different from original payment)
Processing Times
- • Refunds processed within 5-7 business days
- • Bank transfer time varies by institution
- • Credit card refunds appear within 3-5 business days
- • PayPal refunds are usually instant
Refund Methods
- • Original payment method (preferred)
- • Account credit for future purchases
- • Bank transfer (international customers)
- • Alternative method if original unavailable
Note: All refund requests are reviewed on a case-by-case basis. We reserve the right to deny refunds that violate our terms of service or appear to be abusive. For custom development work, refunds are handled according to the agreed-upon contract terms.
Need Help with a Refund?
Our support team is here to help you with any questions about refunds or billing. We typically respond within 24 hours.
This refund policy is effective as of October 30, 2025. We may update this policy with reasonable notice.